We will support in every endeavor to be sure you are happy with your item, and ensure it arrives intact and at the quality level we expect for everything we send, due to the fact your fabric is cut to length custom for your order we will not be accepting returns in the case they are unwanted, however we will support you to sell that fabric on via the various communities and channels that are available (and potentially in your area which would ruduce your cost to return ship it to us here in the UK
In the rare case there is a defect with your order you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Fabric will be Exclusivly shipped via UPS due to the limitations on accounts i cannot offer multiple carriers or agents of your choice (as they often require minimum invoice per week i could not hope to meet at this time, this may change in future as we grow!
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Kilogram.